At a glance
- Aurora+ is optional. The free app stays complete and safe.
- Cancel any time. In Google Play or App Store settings.
- Charged by mistake? Ask within 48 hours via the store.
- Duplicate charges refunded. In full, within 5 to 7 business days.
01What this policy covers
This Refund Policy applies to Aurora+ subscriptions and any other paid features bought in the Aurora app ("Purchases"), operated by Sankar Group. It is part of our Terms & Conditions. Prices are shown in Indian Rupees (₹) in the app before you buy and include applicable GST.
02How you are billed
- In-app purchases are processed by Google Play on Android and the Apple App Store on iPhone, using the payment method on your store account.
- Subscriptions renew automatically at the end of each period (for example, monthly), unless you cancel at least 24 hours before renewal.
- We do not see or store your card, UPI or bank details.
03How to cancel
Android (Google Play)
- Open the Google Play Store.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Select Aurora and tap Cancel subscription.
iPhone (App Store)
- Open Settings and tap your name.
- Tap Subscriptions.
- Select Aurora and tap Cancel Subscription.
After you cancel, you keep Aurora+ until the end of the period you have paid for. You will not be charged again.
Uninstalling the app or deleting your Aurora account does not cancel your subscription. Always cancel in the store first.
04When refunds are available
| Situation | Refund |
|---|---|
| Accidental purchase, reported within 48 hours | Request it from Google Play (play.google.com → Order history → Request a refund) or Apple (reportaproblem.apple.com). If the store declines, contact us and we will review it. |
| Duplicate or double charge for the same period | Full refund of the extra charge, within 5 to 7 business days of confirmation. |
| Charged after cancelling on time | Full refund of that renewal once we confirm the cancellation date. |
| Aurora+ features not working because of a fault on our side that we could not fix within 7 days | A pro-rata refund for the affected period, or an extension of your subscription. |
| Change of mind after 48 hours, or unused time in a period | Not refundable, but you keep access until the period ends. |
| Account suspended or banned for breaking our rules | Not refundable, except where the law requires it. |
05How to request a refund from us
- Email hello@auroranow.co with the subject "Refund request".
- Include your registered mobile number, the order ID from your store receipt (GPA.xxxx on Google Play), the date and the reason.
- We reply within 2 business days and resolve most requests within 7 business days.
Approved refunds go back to your original payment method through Google Play or Apple. Your bank may take a further 5 to 10 business days to show it.
06Aurora for Business
Plans for companies, communities, clubs and campuses are billed separately under a written agreement. Refunds for these plans follow that agreement.
07Your consumer rights
Nothing in this policy affects your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. If you are not satisfied with how we handled your request, contact our Grievance Officer or the National Consumer Helpline (1915 or consumerhelpline.gov.in).
08Contact
In line with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, you can reach our Grievance Officer with any complaint about Aurora, your data or content on the app.
Grievance Officer, Aurora
Sankar Group, Malviya Nagar, New Delhi - 110017
Email: hello@auroranow.co (subject line "Grievance")
Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
We acknowledge complaints within 24 hours and aim to resolve them within 15 days of receipt.